Frequently Asked Questions

General Questions

From any page in our web site, click on the ”Order Now!” link. This will take you to the shopping cart page. Follow the simple instructions on the Shopping Cart Page and when you are done, click "checkout" to place your order.

Absolutely! Our customer service center is open to help you with your orders Monday through Friday, from 9-5 Pacific Standard Time. Just call 1-(888)-486-2842

Once you click "submit order" on the final shopping cart page, you will be sent an "Order Confirmation E-mail" to the e-mail address that you provide on the shopping cart page.

In addition, customers are notified of their auto-ship program membership (BEFORE their FIRST auto- ship charge) in the following THREE ways:

  1. Terms and conditions shown on our website.
  2. Automatic "welcome" auto-ship e-mails sent along with the order confirmation, which again inform customers that they are enrolled in an auto-ship program.
  3. Explanation of the auto-ship program which is mailed to customers with their shipment.

To cancel further shipments, you can e-mail us at customerservice@purenaturalscience.com call us at (888)-486-2842 to cancel your account. However please be aware that if you send us an e-mail to request cancellation of your account, it may take up to 3 business days to process your request. We recommend customers to cancel their memberships as soon as they determine they no longer desire to be part of the program so the request is processed immediately. This will ensure that we do not ship you an order after you have requested cancellation.

At this time we are unable to fulfill your request to ship products outside of the United States and Canada. We hope to add this capability in the future. Please visit our website for updated information.

Shipping Questions

You will be sent two e-mails after you have submitted your order and provided us with a valid e-mail address:

  1. The first will confirm that your order has been received by us(your order confirmation number will be included). This e-mail should arrive soon after you have placed your order.
  2. The second confirms that the order has been successfully processed and shipped (tracking information will be included in this message).

Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.

From the time our warehouse receives your return, it generally takes 5 business days to process your refund.

Please keep in mind that your credit card company or its bank has to post our credit in the billing cycle in which it was received, hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the credit card company or its bank posts our refund. Your credit card will be refunded by "PureNaturalScience."

All of our orders will be delivered via the USPS (confirmation is emailed upon shipping). We do not process requests for specific shipping methods.

Return Questions

At PureNaturalScience your satisfaction is our #1 concern.

If you are not satisfied with the product you receive with your trial order for any reason, you may return the unused product within 30 days from the date it was shipped and we will not bill you for the product (however, you will be charged for shipping and handling). If you have received the product during the course of the auto-ship program, you may receive a refund for unopened product only and you must return the unopened and sealed PureNaturalScience containers of that last shipment within 30 days from the date it was shipped and we will issue you a refund for that product (however, you will be charged for shipping and handling). Please note the following return terms:

You must have an RMA number from PureNaturalScience to make a return. To obtain a RMA number please call our Customer Care Center at (888)-486-2842. You may also email us at customerservice@purenaturalscience.com and be sure to include your name and order number in your email.

We will not accept or process for refund any packages marked "Return to Sender."

  • Refunds will always be issued to the same credit card to which they were charged.
  • To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse cannot accept packages without an RMA number.
  • For orders that are not part of the risk-free trial, returned product must be un-opened and sealed in order to receive refund or credit.
  • A $5 processing fee may be applied to certain returns.

Upon receiving your RMA number, please send your return to:

Pure Natural Science
7040 N. Mesa Suite F
El Paso, TX 79912

*PLEASE NOTE – We do not process for refund any packages marked "Return to Sender." If you return the product without following the return procedure set forth above, and if we are able to identify you as the sender, we will cancel your membership from the auto-ship program and you will not receive further product shipments, however, you will be responsible for paying for the product that you return and PureNaturalScience may bill you accordingly.

Any of our products that are damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (888) 486-2842 to request a RMA number.

In addition to any manufacturer's warranty, we support the products offered through our website with our 30 day customer satisfaction guarantee. If you are unsatisfied with the product, you may return the unused product and PureNaturalScience containers within 30 days from the date it was shipped and you will not be billed for the shipment.

Most orders will arrive within 4 - 7 business days from your initial order. We allow 1 - 2 business days to process your order.

Product Questions

The supplements meet all disintegration standards and are designed to be most efficiently absorbed and directed to the right places.

There is no shellfish in our supplements. If you are allergic to fish, you should NOT take any fish oil supplements or omega-3 fatty acids, despite their health benefits. Fish is one of 7 types of foods that account for 90% of all food-related allergic reactions; other foods include peanuts, tree nuts (e.g. walnuts, pecans), milk, soy, wheat, and eggs.

A true food allergy means that your immune system reacts to a specific protein as if it were a threat by releasing histamines and other powerful chemicals, which trigger your allergic symptoms that can range from a rash, to an asthma attack, to deadly anaphylaxis.

The question is whether you have a true allergy or food intolerance. If you are concerned about this you should review or consult a physician to be sure.

The nutrients in the supplements are best absorbed with food. The bioavailability and absorption of the nutrients in the supplements are maximized when taken with food.

The PureNaturalScience supplement is designed to make sure we are all getting the optimum daily dose of nutrients to maximize a healthy body. Our supplement will enhance the healthfulness of any weight-loss diet, some of which are very poor at incorporating healthy whole foods.

They are non-mineral and non-vitamin components of whole foods found to have multiple health benefits. The PureNaturalScience supplements take advantage of the thousands if not millions of synergies between all the micronutrients contained in whole foods that have been found to be critical to healthy body systems.

They are produced often in small batches and have a two-year shelf life where the purity, freshness and potency of all the ingredients is guaranteed.

We believe that anyone from their early teens can greatly enhance their overall health by taking the PureNaturalScience supplements. We recommend that you consult your child’s pediatrician regarding a supplement appropriate for a child under the age of twelve.

Every cell in the body requires all of the nutrients found in the supplements for optimal health. The PureNaturalScience supplement works synergistically with all the ingredients to enhance healthy body functions and defend against many diseases common to populations with poor diets.

Generally, the FDA does not approve supplements, however the PureNaturalScience supplement is manufactured under the most stringent quality guidelines and has been created based on hundred of the latest scientific findings linking health to a diet rich in micronutrients.

No, the supplement is derived from whole foods.

Niacin

Niacin causes the blood vessels to dilate, resulting in a flushed appearance. Some people may even experience itching or a rash associated with taking niacin. Most people who experience reactions to niacin do so after taking doses of 75mg or higher. Some may experience reactions with doses as low as 50mg, and for others it may take higher than 75mg to produce a reaction. The reactions are all considered normal and harmless, most reactions only last 20 minutes or less. Every person’s chemistry is different. As in any case, consult your Healthcare or Medical practitioner before taking any medication or supplement.

Ref: http://www.doctoryourself.com/niacin.html

The PureNaturalScience supplement will work to even out blood sugar levels by maintaining a more consistent supply of key nutrients to the body over the course of the day. Many people have seen large drops in their cholesterol levels due to the PureNaturalScience supplements. If you are currently on any medication for these or other issues please make sure to consult with your physician prior to using the SuperFoods supplement.

Everyone reacts a little differently but you should begin to notice changes within a few weeks especially if your diet is not currently providing you with sufficient levels of the nutrients contained in the PureNaturalScience supplements.

No, at this time the PureNaturalScience supplements are only available through this special internet offer. Special retailers will be offering our product in the near future.

Yes, but if you are at all concerned check with your physician.

Because the PureNaturalScience supplement is a comprehensive nutrient system, most people should not need to take any other multivitamins unless directed by their physician. There should be no problem in taking it with medications but if you have concerns please check with your physician.

Omega-3 fatty acids may be important in reducing the risk of heart disease, rheumatoid arthritis, and cancer. They also may play a role in improving mood and memory. While cold water fish are the highest source of omega-3 fatty acids, there are other foods and oils that contain these fatty acids in smaller amounts: walnuts, flax seeds, and flax seed oil.

The green tea leaf does have caffeine which is important for its antioxidant and anti-inflammatory properties. The particular type of green tea used in the PureNaturalScience formulation contains, on average, 6.5% caffeine. A serving size of two tablets containing 75 mg of green tea extract delivers just under 5 mg of caffeine (compare to a typical cup of drip coffee at around 100 mg).The level of caffeine is insignificant from the aspect of feeling a “caffeine” effect. We were very careful in the formula to not impart any feeling that would make one feel jittery or hyper.