What is your return policy?

At PureNaturalScience your satisfaction is our #1 concern.

If you are not satisfied with the product you receive with your trial order for any reason, you may return the unused product within 30 days from the date it was shipped and we will not bill you for the product (however, you will be charged for shipping and handling). If you have received the product during the course of the auto-ship program, you may receive a refund for unopened product only and you must return the unopened and sealed PureNaturalScience containers of that last shipment within 30 days from the date it was shipped and we will issue you a refund for that product (however, you will be charged for shipping and handling). Please note the following return terms:

You must have an RMA number from PureNaturalScience to make a return. To obtain a RMA number please call our Customer Care Center at (888)-486-2842. You may also email us at customerservice@purenaturalscience.com and be sure to include your name and order number in your email.

We will not accept or process for refund any packages marked "Return to Sender."

  • Refunds will always be issued to the same credit card to which they were charged.
  • To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse cannot accept packages without an RMA number.
  • For orders that are not part of the risk-free trial, returned product must be un-opened and sealed in order to receive refund or credit.
  • A $5 processing fee may be applied to certain returns.

Upon receiving your RMA number, please send your return to:

Pure Natural Science
7040 N. Mesa Suite F
El Paso, TX 79912

*PLEASE NOTE – We do not process for refund any packages marked "Return to Sender." If you return the product without following the return procedure set forth above, and if we are able to identify you as the sender, we will cancel your membership from the auto-ship program and you will not receive further product shipments, however, you will be responsible for paying for the product that you return and PureNaturalScience may bill you accordingly.